Phone Scripts for Electrical Follow-Up Calls

Use this when you cannot reach them by phone within 48 hours of the in-person estimate. Keep it under 30 seconds. The goal is not to close on voicemail — it is to give them a reason to either call back or open your follow-up email.

'Hey [Name], this is [Your name] with [Company]. Following up on the [panel upgrade / EV charger / rewire] estimate from [day]. Two quick things I forgot to mention: the quote includes the permit cost — some other quotes leave that out, so worth checking — and we have a 12-month no-interest financing option if that helps with timing. I sent the full quote to your email. Give me a call back at [number] when you have a minute, or just reply to the email. No rush. Thanks [Name].'

The two specific hooks (permit cost transparency and financing) give them a reason to engage. 'Just checking in' voicemails get deleted; specific-value voicemails get returned roughly 35% of the time.

Use this when they have not replied to your day-3 or day-7 email. Call between 5pm and 7pm on a weekday, when both spouses are likely home and the work day is done.

'Hey [Name], it's [Your name] from [Company]. Got a quick minute? — Great. I'm calling on the [panel/EV/rewire] quote from [date]. I usually like to check in around the one-week mark because that's when most homeowners are comparing two or three estimates. Two questions if you have a second. First, did the quote you got from me include the permit fee, or did you have to verify that with the others? — Okay, helpful. Second, anything specific you're trying to compare across the quotes — warranty, panel brand, timeline? I'd rather just answer it directly than have you hunt through emails. — Got it. Last thing — if you decide this week, I can pull the permit Monday and we'd be on the schedule for the week of [date]. After that I'm out about three weeks. No pressure either way. What's the best next step from your side?'

The structure is: open question, listen, surface a real schedule constraint, ask for the next step. It is not a close — it is a diagnostic. About 25% of these calls book the job inside 48 hours.

Use this when the homeowner says they are waiting on HOA approval. This is the most common stall on panel relocations, EV chargers (especially exterior), and rewires that involve any visible exterior work. Most electricians say 'okay, let me know' and lose the deal to whoever called the HOA themselves.

'Totally get it — HOA timelines can be brutal. Two things I can do that might speed this up. First, I've drafted HOA approval packets for [number] homeowners in [area] — basically a one-page summary with the panel location, conduit routing, and the standard NEC and aesthetic notes the boards usually want. Want me to send that over so you can drop it in front of your board this week? Most boards approve in one meeting if the packet is ready. Second, do you know who the HOA architectural review chair is? Sometimes I can answer their questions directly so it doesn't bounce back to you with revisions. — Okay, great. I'll send the packet by tomorrow morning. Once you have approval, we can pull the permit same week and be on-site within 10 days. Sound good?'

You are doing the homeowner's work for them. That is the whole script. Close rate on this objection moves from roughly 30% to 70% when you offer the packet.

Use this when the homeowner says they want to wait on the solar quote and bundle the electrical work. Solar-bundled jobs are typically $20,000-45,000 with the panel work as a $3,000-8,000 piece of the package. If you handle this call well, you usually win the panel piece even if the solar installer has their own electrician option.

'Makes sense — bundling is smart, especially on the inspection day. Two things to think about. First, who's the solar company you're working with? — [Listen.] Okay, I've worked alongside [company] before / haven't worked with them yet but happy to coordinate. Most solar installs need a panel upgrade or a sub-panel before the inverter ties in, and the timing is critical because the solar PTO won't get issued until the panel work is inspected and signed off. Second question: did the solar company quote the panel work themselves, or did they leave it for you to source separately? — [Listen.] Okay, here's what usually works best. I can stay in the loop with their project manager, pull our permit so it's ready when their permit drops, and we hit one inspection day instead of two. Saves you a day off work and usually shaves a week off the overall timeline. Want me to email their PM directly to coordinate, or do you want to introduce us?'

You are not competing with the solar installer's electrician — you are positioning as the operational glue that gets the homeowner's project done faster. That reframe wins about 60% of solar-bundled panel jobs.

A few phrases that quietly kill electrical follow-up calls. 'Just checking in' — useless, says nothing, trains them to ignore you. 'I wanted to see if you had any questions' — puts the burden on them to come up with a question. 'I'm following up on my quote' — they know that, get to the point. 'Did you get a chance to look at it?' — assumes they did not, mildly insulting. Replace all of these with a specific value statement (permit cost, financing, schedule slot, HOA help) in the first 10 seconds of the call. The homeowner decides whether to engage based on whether the first sentence sounds like a sales call or a useful update. Make it the second one every time.

• Lead with a specific detail, not a generic check-in
• Reference one concrete item from the in-person estimate
• Always offer a next step (packet, schedule slot, intro to solar PM)
• End with an open question, not a yes/no question
• Keep the call under 90 seconds unless they want to keep talking

Phone follow-up is the highest-leverage channel for electrical work, and it is also the channel most electricians underuse because the calls feel uncomfortable. The four scripts above remove the discomfort by giving you a specific, respectful structure for each scenario. Practice each one out loud once before you need it — that is the difference between a confident 90-second call and a rambling three-minute call that loses the deal. The voicemail script alone, used consistently across every estimate, will recover 10-15% of the deals you currently consider lost. Pair the scripts with the cadence and templates from the rest of this series and you have a complete electrical follow-up system. Start your 14-day QuoteFollow trial at /auth/signup to automate the email and SMS pieces while you handle the calls. Flat $79/mo, SMS included.